Incorporating Social Media Into Your Crisis Communications Plan
Start to plan now and think about your crisis plans. Have a look at your crisis communications plan and keep these points in mind as you do:
Does the crisis communications plan fail to mention reputation management online?
Does the plan's crisis communications tasks include social media responding, updating and monitoring?
Does the plan list your sector's key opinion leaders, such as bloggers, journalists, industry critics, top trade publication, important tweeters, industry associations,...
From: Zoodikers Consulting
Related topics : social media crisis communications / social media online reputation management / social media training / manage social media / online reputation management plan
Managing a Social Media crisis
In this video you’ll learn about:
• How to manage a problem/issue on Social Media
• How to put a plan in place
• Using your Social Media policy
Presented by Social Media Speaker and Consultant, Philip Calvert.
Resources and links:
10 tips for Creating a Social Media Policy for Your Business, Social Media Examiner:
http://www.socialmediaexaminer.com/10-tips-for-creating-a-social-media-policy-for-your-business/
Old Mutual Wealth Social Media training...
From: Old Mutual Wealth
Related topics : social media management company business plan / social media policy / social media tips / social media management services / social media consultant
Social Media and Crisis Communication*
Social Media’s Value in Crisis: Channel Effect or Stealing Thunder?
Timothy Coombs, Nicholson School of Communication, University of Central Florida, USA; An-Sophie Claeys, KU Leuven University, BELGIUM and Sherry Holladay, Nicholson School of Communication, University of Central Florida, USA.
From: Jennifer Chan
Related topics : social media crisis communications
Predictive, Actionable Intelligence - Monitoring Social Media for Potential Threats and Risks
There are threats and risks you can identify before they become crises, if you listen and look. Today, initial threats or risk behaviors are shared or observed through social media. Firestorm develops predictive, actionable intelligence for clients, helping them identify targeted threats and risks before they materialize. As a result, there is time for intervention. In many cases, the risks are mitigated or eliminated.
People know – and when they know, they talk. Today, people talk on social...
From: Firestorm Crisis Management Experts
Related topics : monitoring social media in schools / why social media matters to your business / social media today / social media intelligence / social media help
Social Media Reputation and Crisis Management - Webinar Recording | Ben Francia
http://www.benfrancia.com - Here is the recording of my recent webinar on Social Media Reputation and Crisis Management.
This webinar will tackle:
- What is online reputation and why it is important?
- Proactive VS Reactive Social Media Crisis Management
- What to do in case of a Social Media Crisis
http://www.benfrancia.com
From: Ben Francia
Related topics : social media online reputation management / social media reputation management / manage social media / reputation on social media / importance of online reputation management
Malissa Fritz - Social Media Crisis Response Training
Social Media Crisis Response Training - Ms. Malissa Fritz, Vice President of Weber Shandwick Farm & Food Advocacy Team, from the 2014 NIAA Annual Conference titled 'The Precautionary Principle: How Agriculture Will Thrive', March 31 - April 2, 2014, Omaha, NE, USA.
More presentations at http://www.trufflemedia.com/agmedia/conference/2014_niaa_how_animal_agriculture_will_thrive
From: John Blue
Related topics : social media crisis / social media social
Deirdre Walsh on Social Media Strategies in Public Relations
Deirdre Walsh (B.S. Public Relations '02), senior social strategist at Jive Software, addresses the job responsibilities of a social media strategist, how social media can impact overall business, how to address a crisis communication problem through social media, and gives advice on what students should learn to pursue a career in social media.
From: Moody College of Communication
Related topics : social media public relations / social media impact on business / social media strategist / social media jobs
Crisis Communications and Social Media
Digital consultant, Belinda talks about the role of social media in crisis communications.
For more information, contact Hughes PR 8412 4100
From: Hughes PR
Related topics : social media crisis communications / social media consultant / social media in pr
Great example of how to handle a social media crisis
Excerpt from my presentation at the Nevada Association of Counties.
Discussed this great tale of how the TSA responded to blogger outrage that turned into a social media crisis. They squashed it before it got out of hand.
See the full story here, "A great quick appropriate response to blogger outrage": http://www.sparkminute.com/2009/10/18/a-great-quick-appropriate-response-to-blogger-outrage/
And read "Best Practices for Crisis Communications Over Social...
From: David Spark
Related topics : social media crisis communications / social media social
crisis communication and social media
how social media effect crisis communication
From: 昕惠
Related topics : social media crisis communications