BirdEye
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2 selected videos
Product walkthrough: Brand Monitoring
Engage with every customer conversation in real-time, from one place with Brand Monitoring from BirdEye
Today, customers are all connected, sharing experiences every second on review sites and social media. Their feedback defines your brand. With so many avenues for online feedback, it’s difficult to identify overall sentiment trends, and easy to miss negative comments that could damage your brand perception. All too often, by the time you uncover a recurring issue, the damage has already...
Related topics : social media brand monitoring
Product walkthrough: Social Ticketing
Organizations are used to addressing customer complaints through calls and emails, but what about reviews and social mentions, where most conversations are really happening? To succeed in today’s connected customer landscape, you need to meet your customers where they are. Conversations unfold at light-speed on review sites and social media, often about problems that can easily be solved. Customers in need of support don’t always reach out, so it’s up to you to detect emerging issues....
Related topics : monitoring social media conversations
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