Mad Scientist Digital

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2 selected videos

Managing Online Reviews - David Guest, Ian Hopkinson, & Andrew Radics

Managing online reviews and your precious reputation can be overwhelming for businesses. There is a lot to know. David Guest has us on this Hangout discussing the importance of embracing reviews and using them as an opportunity to get to know your customers and grow your business.

Here is the link to the example we mention from Yelp where a business has hit back.

We have also done a video on this and the link for that is here too....

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Related topics : online reputation management reviews / managing online reviews / online reputation management business opportunities / importance of online reputation management / manage your online reputation

The Importance of Managing Your Online Reviews

The latest studies show that nearly 9 out of 10 consumers have read online reviews to work out the quality of a local business. The same study reveals that 39% do so on a regular basis. Over the last four years, the trend seems to be that people read reviews on a regular basis. This clearly highlights the need for every local business to attract more reviews but not only that, actively manage their online...

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Related topics : online reputation management reviews / managing online reviews / importance of online reputation management / online reputation management activities / online business reputation management