Dr Natalie's Executive Success Firm
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3 selected videos
How to Measure The ROI Of Social Customer Experience and Customer Service.flv
If you've ever wondered if you can calculate the ROI Of social media or social customer experience and customer service, this video show you not only that you can, but also how to do it.. How to measure social interactions? It's about the metrics of social media, or any particular functional department. It's about understanding the changing dynamics between customers and companies - B2B or B2C or Govt2C... that social media has brought about. Then its about understanding what either drives...
Related topics : social media changed business / social media services company / social media measurement / social media companies
How Social Customer Experience & Social Media Benefits the Entire Company.flv
Ever wondered if social media is just a fad? Can it really help business? Can it provide value for more than one department? This video provides the use case for many different departments and uses- Customer Experience, PR, Marketing, Product Development, Customer Service, etc... You might be surprised at how valuable social media can be to your business!
Related topics : benefits of social media marketing for business / social media marketing companies / social media help
Twitter Conference 140tc Steve Broback: An Interview on Social Media Applications to Measure Success
Steve Broback of Parnassus Group, talks to me about how to measure social media and determine your success for your business.
Related topics : measuring social media success / social media in business
3 Resources