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Why There's No Excuse for a Social Media Crisis - #JayToday
Episode 14
This is the "silver lining" episode of Jay Today and is brought to you by what could have been a travel nightmare.
Jay is coming to you today from a hotel in Delaware, where he got stuck overnight due to a cancelled flight. Instead of panicking, Jay used his airline app to re-book the flight, his hotel app to find a nearby hotel, and his Uber app to get there.
He was prepared for a crisis.
And there's no reason why your company shouldn't be prepared as well. Crises WILL happen...
From: Jay Baer
Related topics : social media crisis communications / social media today / reputation on social media